Your Privacy Is Our Responsibility

bng365 Privacy Policy

Here is bng365's complete and transparent account of how your personal information is collected, stored, and kept secure.

Last Updated: January 2026

This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of personal information of users ("you", "your") of the bng365 platform ("we", "us"). By using the bng365 website or application, you are considered to have consented to the terms of this Policy. Please read the entire Policy carefully.

Data Collection

1.1 What types of information do we collect?

We may collect the following types of information when you use the bng365 platform:

  • Identity Information: Your full name, date of birth, and details from your national ID card or passport.
  • Contact Information: Email address, mobile number, and residential address.
  • Financial Information: bKash, Nagad, or Rocket account numbers and transaction details. However, no full payment card numbers are stored.
  • Account Information: Username, hashed password, and account preferences.
  • Technical Information: IP address, browser type, device identifier, and cookie data.
  • Usage Information: Your activity on the site, game history, betting patterns, and login times.

1.2 Sources of Data Collection

We collect information directly from you, such as:

  • When registering or creating an account.
  • When completing deposit or withdrawal transactions.
  • When contacting customer support.
  • When participating in promotions or bonus programs.
  • Automatically while browsing or playing games on our platform.

Use of Information

2.1 Why do we use your information?

The collected information is used for the following purposes:

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To ensure betting, casino games, transaction processing, and all platform functionality operate correctly.
  • Age and Identity Verification: To confirm your age and identity as part of the KYC process. bng365 is for persons aged 21 and above only.
  • Financial Transactions: To securely process deposits and withdrawals.
  • Fraud Prevention: To detect suspicious activity and maintain a safe environment.
  • Customer Support: To resolve your questions and complaints.
  • Communications: To inform you about important notifications, bonus offers, and platform updates.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Responsible Gaming: To identify patterns of excessive play and provide assistance when needed.

Data Storage and Security

3.1 How long is data stored?

We retain your information for as long as your account is active and for a specified period after account closure. Data may be kept for longer periods due to legal obligations, dispute resolution, or financial audit requirements. Once the purpose has been fulfilled and there is no legal requirement to retain it, data is securely deleted.

3.2 How do we keep data secure?

We follow industry-standard security measures to keep your personal information safe:

  • Data transfers are secured using SSL (Secure Socket Layer) encryption.
  • Data is stored in encrypted form on servers.
  • Limited access — only authorized staff can view your information.
  • Regular security audits and system monitoring.
  • Two-Factor Authentication support.

Sharing Information with Third Parties

4.1 Do we share your information with third parties?

bng365 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

  • Payment Processors: Information necessary to complete financial transactions with payment partners such as bKash, Nagad, Rocket, or bank transfers.
  • Identity Verification Services: With authorized verification service providers to complete the KYC process.
  • Technology Partners: With technology service providers required to operate the platform, who are bound by strict confidentiality agreements.
  • Legal Obligations: To comply with legal directives from government or regulatory authorities or court orders.
  • Fraud Prevention: With relevant authorities to prevent money laundering or other financial crimes.

Outside of the above cases, your information will not be shared with any other party without your consent.

Cookies and Tracking Technologies

5.1 What are cookies and why are they used?

Cookies are small text files stored in your browser. bng365 uses cookies to:

  • Keep your login session active.
  • Remember your language and preferences.
  • Analyze site performance.
  • Display relevant offers and promotions.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling cookies may limit some platform functionality. Options to manage cookies are available in major browsers such as Chrome, Firefox, and Safari.

Your Rights

6.1 Your rights regarding your information

bng365 respects your right to privacy. You have the following rights:

  • Right of Access: You may request to know what information we hold about you.
  • Right of Rectification: You may request correction of any inaccurate or incomplete information in your account.
  • Right of Erasure: In certain circumstances you may request that your information be deleted, however where legal obligations exist, it may not be possible to delete all information.
  • Right to Restrict Processing: You may request that your information be limited in its use for specific purposes.
  • Right to Portability: You may request your information in a structured format.
  • Right to Object: You may object to marketing communications or profiling.

To exercise these rights, please contact our support team via live chat or email. We will endeavor to respond to your request within a reasonable time.

Children and Minors

7.1 Age Restriction Policy

The bng365 platform is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process. If we become aware that someone under the age of 21 has registered, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes

8.1 Privacy Policy Updates

bng365 reserves the right to amend or update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you by email or via a notification on the platform.

The effective date of the updated policy will be noted at the top of the page as "Last Updated". Continued use of the platform after any changes will be taken as your acceptance of the new policy. We therefore recommend visiting this page regularly.

Contact Us

Support Team

For any questions, requests, or complaints regarding the Privacy Policy, please contact our 24/7 support team. We provide assistance in Bengali.

Live Chat: Available 24 hours, 7 days a week.

Email: [email protected]

Related Pages

Visit these pages for more information related to the Privacy Policy: